This Privacy Policy applies to Roam Moon’s games, stores, websites, and related services, which we refer to collectively as the Services. We may periodically update this Privacy Policy by posting a new version on roammoon.com. If we make any material changes, we will notify you as required by applicable law, including by posting a notice on the Services before the change becomes effective. Your continued use of the Services after the effective date will be subject to the new Privacy Policy.
The data we collect
The categories of personal data we collect depend on the Services you use, and the requirements of applicable law.
Data you provide us directly
- Contact information (such as email address).
- Player name or tag and password.
- Profile information (such as profile photo).
- Your messages and other content you submit when you use the Service (such as chat logs and player support tickets).
- Data you provide in connection with surveys, promotions, sweepstakes, competitions and other events.
- Our payment service provider will collect your payment information in connection with any purchases you make through the services of the stores where we publish games.
Data we collect automatically
- Data about your account and game progress, including in most cases an automatically created internal account ID.
- Your IP address and mobile device identifiers (such as your device or advertising ID).
- Data about your device, such as device name and operating system, browser type and language, internet service provider, and mobile carrier.
- Data we collect with cookies and similar technologies.
- Approximate location data (as derived from IP address).
- Data about your use of the Service, such as gameplay data, purchases made and your interactions with other players inside the Service.
Why do we collect your data
We use your data for a variety of business purposes, such as:
To make the Service work
To perform the contract, we process data necessary to
- Create accounts and allow you to play our games and use our Service.
- Operate the Service.
- Verify and confirm payments.
- Provide and deliver products and services you request.
- Send you Service-related communications.
To make the Service more suitable for our players
To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to
- Update and develop player profiles.
- Develop and improve the Service and player experience.
- Manage our relationship with you.
- Provide social features as part of the Service.
- Customize your Service experience.
- Respond to your comments and questions and provide player support.
- Provide you Roam Moon offers in the Service as well as in other websites and services (including by email).
- Send you related information, such as updates, security alerts, and support messages.
- Enable you to communicate with other players.
To keep the Service safe and fair
In order to keep the Service and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to
- Analyze and monitor use of the Service and its social features.
- Moderate chats either automatically or manually.
- Take action against fraudulent or misbehaving players.
Who can see your data
Apart from Roam Moon, your data can be accessed by others in the following situations:
Other players and users
Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.
Our service providers
Roam Moon has vendors who help us to provide the Service. These vendors process your data only at and according to Roam Moon’s instructions to provide the Service, and perform tasks such as hosting, player support, advertising, analytics and fraud prevention.
Other companies and public authorities
In order to verify payments (with payment providers such as PayPal) and combat fraud and illegal activity, we may process and disclose data with other companies and organizations and provide it to public authorities in response to lawful requests.
We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.
International data transfers
Our Service is global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Privacy Policy. Adequate safeguards that we may use include standard contractual clauses approved by EU Commission and other lawful safeguards.
Your rights and options
Push notifications
We may send you push notifications through our mobile or desktop applications. You can opt out of receiving these types of communications at any time by changing the settings on your mobile device or computer.
Opt out of marketing emails and other direct marketing
Where allowed under applicable laws, Roam Moon may send you marketing communications based on the existing customer relationship.
You may opt out of receiving promotional communications, such as marketing emails, from us by following the instructions in those communications or by changing your in-game settings. Updated settings may not take effect immediately.
Your other rights
You also have the right to correct your data, have your data deleted, object how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent.
Cookies and similar technologies
Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyse use, target advertisements and prevent fraud. Cookies and similar technologies allow us and our partners to store their preferences and track your activities within the Service. Note that our partners may operate under their own privacy policies.
We and our partners collect and store information about users’ interactions with unaffiliated websites and applications that use our technologies, including cookies and similar tracking technologies. This allows us to infer the presence of a common user or household behind multiple devices or browsers, for instance, and then link those browsers and devices into a device graph. We do so in order to
- Detect and prevent fraud.
- Improve the Service.
- Allow users to use the Service on one device and pick up seamlessly where they left off on another device.
- Analytics, personalization and attribution.
- Limit the number of times a user is shown the same advertisement, across all known or inferred devices.
- Provide personalized advertising on each device that is inferred from the browsing patterns on all of the devices.
You can disable cookies in your browser settings, but some parts of the Service may then not function properly. Here are links to some popular browsers where you can adjust your cookie and web data settings:
How do we protect your data
Security safeguards
In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.
Data retention
We retain your data for as long as your account is active or as needed to provide you the Service. We may for example periodically de-identify unused game accounts, and we may regularly review and de-identify unnecessary data.
Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.
Children
Protecting children’s privacy online is very important to us. Generally, our Services are not directed to children under 13 (or other age as required by local law), and the Services do not knowingly collect personal data from children, except as described in the following paragraph.
For games that are not directed at children but nonetheless may appeal to them, we take additional steps to limit access to these Services based on the player’s age. For these Services, when a player indicates they are under 13 (or the applicable age in their territory), we will limit their access to certain features, such as social media and chat features, as well as certain types of notification alerts. We also limit the processing of personal data to only what is necessary to support the internal operations of our Services.
Please note that for some of our Services we may use a higher age limit (such as 16) than described in the above two paragraphs. We do this to provide a safe game experience for our players and to protect young players.
If you are a parent or guardian and wish to review personal data collected from your child, or have that information modified or deleted, you may contact us as described above. If we become aware that a child has provided us with personal data contrary to the above, we will delete any personal data we have collected, unless we have a legal obligation to keep it, and terminate the child’s account and/or revert them to the underage experience, as applicable.